Frequently Asked Questions (FAQs)
Find answers to the most common questions about Vaster Sports from custom sportswear orders, fabric quality, delivery timelines, and returns to our global shipping policy.
Can I customise the logo, fabric, colour and fit of my order?
Absolutely. At Vaster Sports we offer fully customisable sportswear: your logo (via embroidery, screen-print or sublimation), choice of high-performance fabrics (breathable, moisture-wicking, durable), unlimited colour options matched to your brand or team, and sizing tailored for your team or individual athletes.
How many pieces do I need to place a custom order?
Our minimum order quantity varies depending on fabric, product type and customisation level. Please get in touch with our team via email and we’ll provide the specific minimum for your design, sizing and quantity.
Can I mix sizes and colours in one order?
Yes you can customise sizes across your team (for example XS to XXL) and choose different colours where needed, while keeping the same design and logo. We’ll help you manage size breakdowns and pricing.
Do you ship internationally?
Yes we ship worldwide. Our website mentions fast turnaround and delivery trusted by clubs and athletes globally. Please contact us for specific shipping rates, delivery times, and customs/duties for your country.
How will I know when my order has shipped?
When your order leaves our warehouse you’ll receive a confirmation email with shipping details and tracking information (if available).
What if the logo printing fades or the colours change after wash?
We use advanced printing methods (sublimation, screen print, embroidery) and high-performance fabrics to ensure colour retention and durability. That said, we recommend following our care instructions (gentle wash, inside-out, low heat drying) to maintain optimum performance. If an obvious quality defect arises, please contact us for evaluation.
How is the pricing determined?
Pricing is influenced by fabric selection, quantity, complexity of customisation (logo type, number of colours, printing/embroidery method), and size breakdown. We may offer discounts for bulk orders. Please request a quote with your design and order details.
Do I need to pay a deposit?
For most custom orders a deposit (typically 50 %) is required before production begins, with the balance due before shipping. We will specify payment terms in your quotation.
Can you help me design or refine my logo or layout?
Yes if needed, we can provide design support or adjustments to ensure your logo prints well on apparel (size, placement, contrast). Additional design service may be quoted separately.
How should I care for my custom sportswear to ensure longevity?
Care Instructions
- Wash inside-out in cold or warm water (max 30–40°C).
- Use mild detergent; avoid bleach or harsh chemicals.
- Avoid high-heat tumble drying; air-dry if possible.
- Iron on low heat only if needed, and avoid direct contact with printed logos or embroidery.
- Store in a cool, dry place, preferably folded to maintain shape.
What is the typical production time for a custom order?
Production timeline depends on the complexity of your design, quantity, and current production schedule. As a general guideline: design approval → fabric selection → production typically takes 4-8 weeks. Rush options may be available; contact us for details.
Can I receive a sample before full production?
Yes whenever feasible, we recommend ordering a sample or prototype of your design so you can check fabric, fit, logo placement and colour accuracy before committing to full production.
What happens if I need to change something after placing my order?
If you need to make changes (size breakdown, colour, logo placement) we’ll do our best to accommodate, especially if production hasn’t started. However once production begins changes may incur additional cost or time. We’ll always confirm changes and any impact with you.
What if my package is delayed or lost?
We recommend you contact our customer service immediately. We’ll work with the carrier to track your shipment and resolve any issues. Please keep your order number and shipping reference ready.
Can I return or exchange my custom apparel?
Because each item is customised specifically for you (logo, colours, sizing), returns or exchanges are limited. We inspect quality before shipment, but if there is a manufacturing fault (e.g., defective fabric, printing error, wrong sizing) please notify us within 7 days of receipt. We’ll assess and, if verified, offer repair, replacement or refund as per our policy.
Do you provide size charts or help with sizing decisions?
Yes we provide detailed sizing information (waist, chest, length, etc.) and can advise you on custom fit adjustments depending on body types and sport/activity. Please provide team member measurements or size breakdowns when placing your order to help us achieve the best
What payment methods do you accept?
We accept major payment methods as listed on our site (credit/debit card, bank transfer). All payments are processed securely.
What file format and resolution should I submit for my logo/design?
We prefer vector files (e.g., .AI, .EPS, .SVG) when possible, with a minimum resolution of 300 dpi for raster formats (.PNG, .JPG). Colours should be provided in Pantone or RGB references for accurate matching. We’ll clarify design requirements when you place your order.
What file format and resolution should I submit for my logo/design?
We prefer vector files (e.g., .AI, .EPS, .SVG) when possible, with a minimum resolution of 300 dpi for raster formats (.PNG, .JPG). Colours should be provided in Pantone or RGB references for accurate matching. We’ll clarify design requirements when you place your order.
How can I reach customer service?
Contact Us
- Email: info@vastersports.com or vastersports.uk@gmail.com
- Phone: +44 7368 833 981
- Response time: We aim to respond promptly — within 24–48 hours on business days.